I know it's a novel idea, but before you plague your help desk with questions and concerns and URGENT problems, read the fucking manual, ok?

At least become familiar with this painstakingly composed opus of our collective knowledge, so that someone doesn't have to waste quite so much time getting an answer that is already available to you. Mistakes are alright, but even with the "the customer is always right" mantra that the service industry promotes, it makes you look a lot less like an ass if you just entertain the idea that you might be just a little ... less right.

Thanks.